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There may be a point where you will need to transfer your system and service to a new or different Base Station, such as replacing a faulty Base Station or transferring to a new Base Station when you move or upgrade your system.
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Base Station
The Base Station is the brains and primary siren of your system. It communicates with all of your devices and sends us your alarm signals if you have activated alarm monitoring service.
If you are having trouble connecting your system to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements. A short list of requirements can be found below:Your Wi-Fi network must be broadcasting 2.4GHzSimpliSafe® cannot connect
A powerful home security system built for the unexpectedThe Gen 3 SimpliSafe® system is our upgraded DIY security system, with new features added to provide homeowners peace of mind. This third-generation of our security system is Wi-Fi compatible, has more than double the components of the Original
If you purchased your SimpliSafe System prior to December 2019, you may need to upgrade the cellular module within your Base Station. Use this article to complete the necessary steps to swap out the component.
Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe devices and home network. In some instances, resetting the Base Station will be a step you need to take to restore system communication.
Once the battery tab is removed from the Base Station, you should see the white searchlight come on to indicate the device has power. In the event that you are not seeing a white light, resetting the Base Station should get things working again.Before Getting StartedYou’ll need to have a Phillips he
