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There may be a point where you will need to transfer your system and service to a new or different Base Station, such as replacing a faulty Base Station or transferring to a new Base Station when you move or upgrade your system.
Install / Set Up Help
Help Center Article
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Base Station
The Base Station will display different LED light colors to give you important information about your system at a glance.If you do not want your Base Station’s light on, you can turn it off using either the SimpliSafe® Mobile App or Keypad. Using the SimpliSafe® Mobile AppOpen the SimpliSafe® Mobile
Features / Settings
Troubleshoot an Issue
A powerful home security system built for the unexpectedThe Gen 3 SimpliSafe® system is our upgraded DIY security system, with new features added to provide homeowners peace of mind. This third-generation of our security system is Wi-Fi compatible, has more than double the components of the Original
Your Base Station is programmed to display a variety of colors based off the system status. Learn more about what those lights mean in this guide.
LED / Lights
If there is a technical issue with the batteries, or if the Base Station is having trouble keeping them charged, you may receive a Keypad warning or Base Station announcement to notify you of the problem.
Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe devices and home network. In some instances, resetting the Base Station will be a step you need to take to restore system communication.
Errors / Warnings
The Base Station should be placed in a centrally-located area within your home or business, and in an open space. It is recommended that the Base Station is elevated at least 3 feet off the ground on a non-dense surface (ideally glass or wood). The following floorplan illustrates the recommended pla
