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Base Station (Gen 3) Installation Guide

The Base Station is the brains and primary siren of your system. It communicates with all of your devices and sends us your alarm signals if you have activated alarm monitoring service.

Install / Set Up Help

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Base Station

Base Station Light Won't Turn Off

The Base Station will display different LED light colors to give you important information about your system at a glance.If you do not want your Base Station’s light on, you can turn it off using either the SimpliSafe® Mobile App or Keypad. Using the SimpliSafe® Mobile AppOpen the SimpliSafe® Mobile

Features / Settings

Troubleshoot an Issue

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Base Station

No White Light During Initial Base Station Setup

Once the battery tab is removed from the Base Station, you should see the white searchlight come on to indicate the device has power. In the event that you are not seeing a white light, resetting the Base Station should get things working again.Before Getting StartedYou’ll need to have a Phillips he

LED / Lights

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Base Station

Replacing the SIM Card in your Base Station

If you are regularly receiving the “No Link to Dispatcher” error message, our support team may send you an AT&T SIM card to troubleshoot connectivity with your Base Station.If you’ve received your new AT&T SIM card, the following article will walk you through the steps you need to take to re

Install / Set Up Help

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Base Station

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Where Should I Place My Base Station?

The Base Station should be placed in a centrally-located area within your home or business, and in an open space. It is recommended that the Base Station is elevated at least 3 feet off the ground on a non-dense surface (ideally glass or wood). The following floorplan illustrates the recommended pla

Install / Set Up Help

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Base Station

What does the error "Power Outage" mean?

In the event that you lose power, your Base Station has four (4) NiMH (nickel-metal hydride) rechargeable batteries that can keep your system powered for up to 24 hours. During this time, you’ll still be able to arm and disarm your system using the Keypad. You’ll be able to live stream from your Sim

Errors / Warnings

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Base Station

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Base Station LED Status Light Colors

Your Base Station is programmed to display a variety of colors based off the system status. Learn more about what those lights mean in this guide.

LED / Lights

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Base Station