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Can't Connect Base Station to Wi-Fi During Setup

If you are having trouble connecting your system to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements. A short list of requirements can be found below:Your Wi-Fi network must be broadcasting 2.4GHzSimpliSafe® cannot connect

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Wi-Fi Troubleshooting

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Sensor Not Responding For Multiple Sensors

If you are seeing the error “Sensor Not Responding” for multiple sensors throughout your home, this may indicate an underlying issue with the placement of the Base Station that needs to be addressed.We recommend that you place your Base Station in a centrally-located area within your home or busines

Errors / Warnings

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Base Station

What does the error "Power Outage" mean?

In the event that you lose power, your Base Station has four (4) NiMH (nickel-metal hydride) rechargeable batteries that can keep your system powered for up to 24 hours. During this time, you’ll still be able to arm and disarm your system using the Keypad. You’ll be able to live stream from your Sim

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Base Station LED Status Light Colors

Your Base Station is programmed to display a variety of colors based off the system status. Learn more about what those lights mean in this guide.

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LED / Lights

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Base Station

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Base Station and System Settings

Use the Keypad, Mobile or Web App to change your Base Station's settings - including System Volume, Alarm Delays, and Wi-Fi set up.

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Features / Settings

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Why is my Base Station Pulsing Red?

The Base Station can pulse red for two different reasons. Depending on the length of the pulse or the timing between it, it can mean different things.Slow Pulse, with 8-10 seconds between each pulseThis indicates that there is a minor system error, such as radio interference. You can check the Keypa

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LED / Lights

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Base Station

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No Link to Dispatcher Warning (Gen 3 SimpliSafe®)

Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe devices and home network. In some instances, resetting the Base Station will be a step you need to take to restore system communication. 

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Base Station