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No Link to Dispatcher Warning (Gen 3 SimpliSafe)

Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe devices and home network. In some instances, resetting the Base Station will be a step you need to take to restore system communication. 

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Replacing the SIM Card in your Base Station

If you are regularly receiving the “No Link to Dispatcher” error message, our support team may send you an AT&T SIM card to troubleshoot connectivity with your Base Station.If you’ve received your new AT&T SIM card, the following article will walk you through the steps you need to take to re

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How To Change The Base Station's Siren Volume

The Base Station’s siren has four volume settings: Off, Low, Medium, and High, and by default it is set to High. To change the volume of the siren, take the following steps:In The SimpliSafe Mobile App:Tap the ☰ icon in the top left corner of the screenUnder “My System” tap “General Settings”Scroll

Customize your Settings

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Gen 3 SimpliSafe Overview

A powerful home security system built for the unexpectedThe Gen 3 SimpliSafe is our upgraded DIY security system, with new features added to provide homeowners with peace of mind. This third-generation of our security system is Wi-Fi compatible, has more than double the components of the Original Si

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Getting Started with SimpliSafe

Thank you for choosing SimpliSafe!We’re on a mission to make your home and family more secure. To get started, download the SimpliSafe app from the Apple App Store or Google Play Store, and the app will guide you through setting up your system. Below you'll find helpful resources with additiona

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What does the error "Power Outage" mean?

In the event that you lose power, your Base Station has four (4) NiMH (nickel-metal hydride) rechargeable batteries that can keep your system powered for up to 24 hours.Within 1 minute of the Base Station losing power, your Keypad will display a text-based error message that reads:Power OutageYou ar

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Cellular Module Installation (Gen 3 SimpliSafe)

If you purchased your SimpliSafe System prior to December 2019, you may need to upgrade the cellular module within your Base Station. Use this article to complete the necessary steps to swap out the component.

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Install / Set Up Help

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Base Station