How to Reset the Outdoor Security Camera Series 2

If your Outdoor Security Camera Series 2 ever encounters an error that can’t be fixed through normal troubleshooting, performing a factory reset* of the camera may be necessary.

*Please note that you cannot reset the Outdoor Camera remotely. You must be physically at the location of your system and with your camera to reset it.

First, you’ll need to remove the Outdoor Camera from the SimpliSafe® Mobile App (opens in new tab).

To remove the camera:

1. Open the SimpliSafe® Mobile App (opens in new tab) on your phone or tablet

2. Choose the My System from the bottom navigation bar

3. Select Camera Settings (opens in new tab)

4. Tap the Outdoor Camera you wish to remove

5. Scroll to the bottom and select Remove Camera

To factory reset your Outdoor Camera:

1. Ensure the camera is within 30 feet of the Base Station

2. Locate the pairing button on the back of your Outdoor Camera

   1. This is the smaller, circular button on the back of the camera

      

3. Press and hold the pairing button firmly, using both thumbs if possible, for 30 seconds - or until the camera chimes. You will hear the BS announce “Camera removed” 

   1. If the camera does not chime at any point during the 30 seconds of pressing the button, let go and press and hold the button again for another 30 seconds

4. When you release the button, the camera should reboot and begin to flash white

   1. For some cameras you may also notice it make a sound

Once the factory reset is complete, you will need to add it to your system again using our Installation Guide (opens in new tab).