What does “No Video” mean?
Updated
A "No Video" error means that, while recording, the camera disconnected from SimpliSafe and the video was not able to be saved. This might mean the loss of an entire recording or it might mean a loss of only a portion of the recording after the connection was lost. Unfortunately, we are not able to recover these “lost” portions of recorded videos.
Some of the below steps may help to prevent future video losses, but please note that "No Video" errors caused by power losses are not necessarily preventable. However, your SimpliSafe system runs primarily on a cellular connection and your Base Station comes equipped with a 24-hour backup battery to ensure that you are protected at all times—including during a power outage or loss of WiFi connection.
How to Check Your Camera’s Connection Strength
Each SimpliSafe® camera needs an upload speed of at least 2 Mbps. You can check the upload speed for your camera by using the Connection Check tool in the SimpliSafe® mobile app.
Select the “Cameras” button on the bottom of the screen
Tap the gear icon in the top right corner
Under “Camera Settings”, select the camera you want to run a connection check for
Select “Connection Strength” and then “Start Connection Check”
Using your results, you can improve your camera’s connection by learning ways to improve your signal strength and how to improve your upload speed with the guided flows below.
Use the guided flow below to learn how to improve your Wi-Fi signal for your cameras.
Use the guided flow below to learn how to improve your overall upload speeds.
Multiple Recordings Show a “No Video” Error
If you notice that multiple of your recordings show a “No Video” error message, we recommend resetting your camera. You can find the steps to reset each of our SimpliSafe® cameras in the Help Center articles below: