This article is about the All-New SimpliSafe system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. If you're not certain which system you have, you can tell the difference here.
The All-New SimpliSafe is a powerful home security system that is built for the unexpected.
We strongly recommend that you subscribe your security system to professional monitoring. If you have not yet activated your system, please visit this link. Still uncertain about professional monitoring? We’ve written up the top reasons you should get it.
Your All-New SimpliSafe has a cellular connection to our monitoring center to ensure that you’re always protected, even if thieves were to cut the power. We also recommend connecting your system to WiFi to give it a second, redundant communication channel, although it’s not required.
For troubleshooting, you can look through our FAQs in the menu on the left or top of this page. Otherwise, you can use the search bar at the top of this page. If you are unable to find your answer, please contact support - we’ll be happy to help.