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Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe devices and home network. In some instances, resetting the Base Station will be a step you need to take to restore system communication.
Errors / Warnings
Help Center Article
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Base Station
At SimpliSafe®, we are always working on our devices by releasing firmware and software updates for system-wide and device-specific improvements. We are always updating our customers on the latest firmware releases in our Community so you can be informed about the latest and greatest updates that ar
A powerful home security system built for the unexpectedThe Gen 3 SimpliSafe® system is our upgraded DIY security system, with new features added to provide homeowners peace of mind. This third-generation of our security system is Wi-Fi compatible, has more than double the components of the Original
Install / Set Up Help
In some instances, you may need to add the MAC Address of a SimpliSafe® product to your network’s allow list or firewall in order for it to connect to Wi-Fi. A MAC Address is a unique, 12-character alphanumeric attribute that is used to identify individual electronic devices on a network.Only the Ba
Cameras
Many Original SimpliSafe and Gen 3 SimpliSafe systems sold before December 2019 contain cellular modules that rely on the 2G cellular network to communicate with our professional monitoring center. Cellular carriers have announced that they are in the process of taking their 2G networks offline and
If you purchased your SimpliSafe System prior to December 2019, you may need to upgrade the cellular module within your Base Station. Use this article to complete the necessary steps to swap out the component.
If you are seeing the error “Sensor Not Responding” for multiple sensors throughout your home, this may indicate an underlying issue with the placement of the Base Station that needs to be addressed.We recommend that you place your Base Station in a centrally-located area within your home or busines
