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How To Replace Base Station Batteries

You will likely never need to replace your Base Station's batteries as they are rechargeable and meant to last. However, if you need to replace your Base Station batteries for any reason, please call us to receive replacement batteries.

battery/power

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 • Base Station

How long do the batteries last, and what type do my devices use?

The battery life for our components varies slightly by system version and component type.For our latest SimpliSafe:ComponentBattery/Batteries UsedBattery Life ExpectancyBase Station4 NiMH rechargeable AA 1.2V*N/AEntry Sensor1 CR-2032 Lithium 3VUp to 10 yearsMotion Sensor1 CR-123A Lithium 3V3-5 years

battery/power

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 • Base Station

Base Station LED Status Light Colors

Your Base Station is programmed to display a variety of colors based off the system status. Learn more about what those lights mean in this guide.

settings

product specifications/manuals

system errors

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 • Base Station

No Link to Dispatcher Warning (Gen 3 SimpliSafe)

Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe devices and home network. In some instances, resetting the Base Station will be a step you need to take to restore system communication. 

system errors

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 • Base Station

Replacing My Base Station and Transfer Service to a New Base Station

There may be a point where you will need to transfer your system and service to a new or different Base Station, such as replacing a faulty Base Station or transferring to a new Base Station when you move or upgrade your system.

product specifications/manuals

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 • Base Station

How to Connect a SimpliSafe System to Wi-Fi

Your Gen 3 SimpliSafe system can connect to Wi-Fi to provide an alternative connection to our monitoring center and a slightly faster refresh time for the mobile apps and web app.

wi-fi troubleshooting

install/set up

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 • Base Station

Do I Need to Replace my Cellular Module?

Many Original SimpliSafe and Gen 3 SimpliSafe systems sold before December 2019 contain cellular modules that rely on the 2G cellular network to communicate with our professional monitoring center. The cellular carriers have informed us that the 2G network in the US will be taken offline anytime bet

product specifications/manuals

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 • Base Station