Before getting started, the Video Doorbell Pro is currently compatible with analog doorbells. Compatibility with digital doorbells will be available at a future date.
For troubleshooting, please scroll down to the slide Need Help? below or refer to the troubleshooting section of the menu tree under Video Doorbell Pro > Troubleshooting FAQs.
Turn off the power to your doorbell at the circuit breaker
To locate the right switch, try turning each switch off, one at a time and seeing if your doorbell rings
Remove your existing doorbell
Unscrew the doorbell, then unhook the wires from the back of the doorbell by loosening the screws that hold the wire ends. Make sure the wires don't fall back into the wall.
Wrap the wires around a pencil or use tape to prevent them from falling back into the wall
Thread the doorbell wires through the center of the mounting bracket
To install on a stone, brick, or stucco surface, go to Optional Install B
Screw the mounting bracket to the wall
Mark where you want to drill your holes, then remove the cardboard "Clearance" marker and use the included 1" screws to attach the bracket to the wall.
Connect the wires to the mounting bracket
- Loosen terminal screws
- Slide exposed wire behind the square washers and around each screw (wires can connect to either screw).
- Tighten screws to secure wires
Slide your doorbell into place
Push doorbell on to mounting bracket and slide down until it clicks.
Turn on the power to your doorbell at the circuit breaker
Press the doorbell to test chime connection
Did your doorbell chime? If yes, it's working! If not, check that wires are secure.
Note: Camera battery may need a few minutes to charge before the camera can be connected to WiFi. LED ring will blink white after button press when camera is ready for setup.
Now it's time to setup your wifi
Open the SimpliSafe app on your mobile device and navigate to "set up my SimpliCam" to finish installing.
What does “Camera Disconnected” mean when I try to view my doorbell camera’s live feed? Why does my doorbell disconnect from WiFi?
Use the mini screwdriver to insert the mini lock screw at the bottom of the doorbell.
Installing on stone, brick, or stucco surfaces
First, mark the hole location
Mark the wall first with a pencil, using the mounting bracket holes as a template.
Then, drill holes and insert wall anchors
Drill a hole at each pencil mark with 3/16' (4.75mm) masonry bit. Insert wall anchors into the holes by gently tapping with a hammer or mallet.
Return to Step 4 to continue install