Before getting started, the Video Doorbell Pro is currently compatible with analog/mechanical doorbells. Compatibility with digital doorbells will be available at a future date.
Installing your Video Doorbell Pro
Follow these step-by-step instructions to install your Doorbell, and scroll down for instructions on connecting your Doorbell to WiFi.
Turn off the power to your doorbell at the circuit breaker
To locate the right switch, try turning each switch off, one at a time and seeing if your doorbell rings
Remove your existing doorbell
Unscrew the doorbell, then unhook the wires from the back of the doorbell by loosening the screws that hold the wire ends. Make sure the wires don't fall back into the wall.
Wrap the wires around a pencil or use tape to prevent them from falling back into the wall
Thread the doorbell wires through the center of the mounting bracket
To install on a stone, brick, or stucco surface, go to Optional Install B
Screw the mounting bracket to the wall
Mark where you want to drill your holes, then remove the cardboard "Clearance" marker and use the included 1" screws to attach the bracket to the wall.
Connect the wires to the mounting bracket
- Loosen terminal screws
- Slide exposed wire behind the square washers and around each screw (wires can connect to either screw).
- Tighten screws to secure wires
Slide your doorbell into place
Push doorbell on to mounting bracket and slide down until it clicks.
Turn on the power to your doorbell at the circuit breaker
Press the doorbell to test chime connection
Did your doorbell chime? If yes, it's working! If not, check that wires are secure.
Note: Camera battery may need a few minutes to charge before the camera can be connected to WiFi. LED ring will blink white after button press when camera is ready for setup.
Now it's time to setup your wifi
Open the SimpliSafe app on your mobile device and navigate to "set up my SimpliCam" to finish installing.
Use the mini screwdriver to insert the mini lock screw at the bottom of the doorbell.
If you use the wrong screw to secure the Video Doorbell Pro to the mounting bracket, you could damage the battery during installation, create a fire hazard, and be seriously injured.
DO NOT use any screw other than the included short security screw when securing your doorbell to the bracket.
Use the included screwdriver to drive the security screw into the bottom of the doorbell.
Installing on stone, brick, or stucco surfaces
First, mark the hole location
Mark the wall first with a pencil, using the mounting bracket holes as a template.
Then, drill holes and insert wall anchors
Drill a hole at each pencil mark with 3/16' (4.75mm) masonry bit. Insert wall anchors into the holes by gently tapping with a hammer or mallet.
Return to Step 4 to continue install
CONNECTING TO WIFI
- Select Cameras at the bottom of the screen and click the "Add Camera" button
- Choose the Video Doorbell Pro option
- Make sure that your Doorbell status light is flashing white. This indicates that it is ready to be installed.
- Name your Doorbell. Since the name needs to be under 14 characters, try something simple like "Front Door" or "Main Entry".
- Select your WiFi network
- If your phone is currently connected to your home WiFi, that network will be automatically selected. Otherwise, you can select another network.
- You will also need to type in your WiFi password. Since both WiFi name and password are case sensitive, you may want to tap the Show button so that you can see that you're entering the right letters, numbers, and symbols with no spaces.
- Tap the Get Your Code button
- For best results, limit any bright lights, glares, shadows, or reflections on the Doorbell's camera lens
- Also make sure you have removed the clear plastic film from the camera lens
- When the QR Code (a square barcode) is displayed on your phone, hold the phone in front of the Doorbell's camera lens with the screen facing the camera, about 12 inches away. Allow the Doorbell a few moments to scan the code.
- If you're having issues with your camera scanning the code, try adjusting your phone's brightness or moving it farther or closer away from the camera.
- You should also make sure that the Doorbell is on a stable surface, and you're hold your phone as still as possible.
- For further troubleshooting, see here.
- Once the code is properly scanned, a Connected message will pop up on your phone to confirm the connection and the Doorbell will no longer have a flashing white light.
- If your Doorbell is showing a solid yellow light after connecting to your WiFi, it may require an update. It will update automatically, which can take up to 10 minutes, and will reboot once it's finished—and the yellow light should be gone.
YOUR VIDEO DOORBELL PRO IS READY TO GO!
For additional help or if you're having issues setting up your device, please contact customer support. We'll be happy to help!