Why won’t my QR code scan?
When you set up a SimpliCam® or Video Doorbell Pro, the SimpliSafe® mobile app will ask you to scan a QR code with your camera. If you are stuck on this step, please follow the instructions below.
If you are installing a camera indoors, make sure it is in a well-lit room. You can always move your camera to its desired location after it has been installed. If you are installing a Video Doorbell Pro, you will want to install it during the daytime.
Make sure there are no bright lights, glares, or reflections directly toward the camera.
Ensure the plastic cover has been removed from the camera’s lens.
Check that the Night Vision light (a small red dot near the lens) is off.
Make sure that the camera’s light is blinking white, indicating that it is in setup mode.
If you are installing a SimpliCam®, the Privacy Shutter must be open.
The Privacy Shutter is a metal disc located over the lens. Ensure that it is open and you can see the lens.
Make sure that your smartphone or tablet is showing the QR code in its entirety and that the phone’s brightness is set all the way up.
Slowly move the phone closer and then further away from the camera. It may take a few minutes to scan.
If your Wi-Fi network’s name or password contains a semicolon (;) or backslash (\) please remove it.
If you continue to have issues with your camera reading the QR code, here are some tips and tricks to help:
Place the camera and phone about a foot apart on a flat surface, upright and facing each other.
Cover the top of the lens with one hand.
Take a screenshot of the QR code and zoom in on the photo in your camera’s library.
Try scanning the code from another device.
If this issue is still not resolved, please contact our Support team. We’ll be happy to help!