SimpliSafe offers a hassle free 60 day money back guarantee for all equipment purchases.
If you need to return your equipment for a refund, please contact us at customer-support@simplisafe.com or call us at 1-800-297-1605. As long as you are within the 60 day return window, a member of our customer support team can create a prepaid shipping label with which you can send back any equipment necessary. After we receive the return, a refund will be issued. From there, it usually takes 3-5 business days for funds to appear back in your account.