Test SimpliSafe® in your home for 60 days. Your system arrives ready to work – no drilling or tools are needed. If you aren't 100% satisfied, return it for a full refund (we'll even pay return shipping).

Returning Your Product

We can only accept returns purchased directly from the SimpliSafe® website or with the assistance of a SimpliSafe® representative. Products purchased from our retail partners or other online sellers must be returned at the same point of sale.

As long as you are within the 60-day return window from the delivery date, please have your order number ready and contact a member of our support team. They can create a prepaid shipping label for you to send back your SimpliSafe® products.

Packing and Shipping Your Return

Remove the batteries from your sensors and/or cameras that have had their battery tabs removed or have been used. If the battery tab has not been removed, you can ship it as is. 

Then, box up all of your devices, ensuring they’re either within original packaging or secured safely for transit.

Apply the pre-paid shipping label to the outside of the box. If you were issued multiple Return Labels, you can combine multiple Return Authorizations into a single box for easier returns; simply pack all items together and ship them to the provided return address.

To ensure a smooth refund process, we suggest submitting your return within 7 days.

Receiving Your Refund

Once the shipment is received by our warehouse, there is a 5-7 business day processing time before a refund is issued. The refund will be processed to your original method of payment.

Still Need Help?

If you need further assistance, please contact our support team. We’re happy to help!