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davey_d

Former Community Admin

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5.7K Messages

System Firmware 1.6 (April 2020 Update)

Hi all,

We're happy to announce that System Firmware 1.6 is now rolling out to all users. Only a handful of notable changes in this one, on top of regular improvements for stability and performance.

If you've never updated before, here's how:

  1. Make sure you're connected to WiFi
  2. Check that an update is available by heading over to your Keypad and looking for a Gear icon
  3. Press the side of the screen where the Gear icon is, and follow the on-screen instructions

And here's what's new in the latest update:

Base Station

  • Base Station will now be able to chime when the Video Doorbell button is pressed (a highly requested feature!)
  • General WiFi improvements
  • Security and performance improvements

Keypad

  • WiFi Setup is now included during initial setup of the system

Sensors

  • Fixed an issue where opening an Entry Sensor  may interrupt the countdown tone on the Wireless Siren

App

  • Freeze Sensor will no longer send incorrect Error messages when the sensor is otherwise showing normal status

Previous Updates:

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louislondon

2 Messages

UK user here. Received a replacement base station which I installed today. I was advised 'Your Base Station is unable to receive firmware updates. To ensure the system can receive these updates and take advantage of new features and functionalities, we are sending you a replacement'

I've replaced it but firmware is still not updating. What version should I be at? I'm on 1.3.4 and forcing an update says it is up-to-date.

Thanks

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coltmaster1

2.8K Messages

^  I believe the update for the keypad is version 1.6.2, and the base station is 1.6.4

These updates often have problems not being available via your keypad, so if after a few weeks following an SS notice of a new firmware update and your keypad isn't providing a gear icon on the display or checking for updates via the keypad states you "are up to date", you have to call SS and ask them to push the update to your keypad so you can install it.  Watch for the gear icon on the keypad display within a few hours or up to a day after SS says they'll push it, and if it still won't provide any indication of an available update, call SS again and tell them you still didn't get it, they will have to push it again.

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jon_hetherington_sykes

2 Messages

@coltmaster1 There is an additional step that can be taken to update the keypad display after the push has completed.

The current push takes 10 - 20 minutes, dependent upon several factors. After 15 - 20 minutes of SimpliSafe starting the push, make sure the alarm is disarmed (the keypad displays "off" in the circle), then press the off button on the keypad and enter the Master PIN Code. If the update push has been successful, the gear icon should appear on the left side of the display. If the icon is present, press the left edge of the display, enter the Master PIN Code, and follow the instructions on the display to start and complete the update.

Please be aware that the actual update process will disarm and render the system out of service until the update is complete. The most current update may take anywhere from 1 - 12 minutes to complete. During that time, do not unplug or remove the batteries from the base station (tower) or the keypad.


Be Well!

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