Worst Customer Service - Hands Dowsn

I returned my unopened simplisafe system (well within the 60 days) on January 2, 2020. I had to use multiple channels to even get a return shipping label. Why you can't print one from the website is an indication that Simplisafe is trying to make it difficult for customers to return their items in my opinion. Regardless, I finally got the label after two emails and three phone calls.

The only way I can get Simplisafe to respond in a timely fashion is through facebook messenger. They confirmed receipt in their warehouse on 1/21 and said it would be one week for the refund to process. After my next weekly check in on the status of my $200 refund, they said the fulfillment team was "probably" still processing it. Now, after over a month has passed since I shipped the item and over two weeks have passed since they confirmed that they received it, I still do not have a refund or any further response to my inquiries.

I've disputed the transaction with my credit card company. I've ordered many things online and had to return many things. Never ever have I had to dispute a charge because the company failed to address it properly This is hands down the worst experience I've had. And from a company that expects its customers to trust them with their home security? What a joke. If something actually happened, based on their record, you'd be burglarized and dead in a ditch before they bothered to respond to the security alarm.