1 Message
Unreachable customer support
I installed Simplisafe system. And I activated monitoring. But the base station is not able to send test signal. I have moved the base station and have also reset but taking the batteries off and pulling the power cable for 30 seconds. I did they several times. But no use.
I have been trying to reach customer support and waited for over an hour before leaving a voice message. They finally called me back at 2 pm when I was at office and could not do anything. I again called them in the evening as the rep said but waited for over 90 minutes. I feel I made a mistake by engaging with Simplisafe. They are so unreachable and I have started doubting if they will really monitor.
I think I should advice other not to waste time with Simplisafe.
Edit on 3/2
I called customer support on Thursday at 9:30 am and selected #1 option like suggested by one of the forum users. It worked I got to speak a rep in under 2 minutes. The rep was able to resolve the situation. We can use hidden network for simplicam but we need to start with unhidden network then connect simplicam and after that hide the network. Thank you for the comments.
I have been trying to reach customer support and waited for over an hour before leaving a voice message. They finally called me back at 2 pm when I was at office and could not do anything. I again called them in the evening as the rep said but waited for over 90 minutes. I feel I made a mistake by engaging with Simplisafe. They are so unreachable and I have started doubting if they will really monitor.
I think I should advice other not to waste time with Simplisafe.
Edit on 3/2
I called customer support on Thursday at 9:30 am and selected #1 option like suggested by one of the forum users. It worked I got to speak a rep in under 2 minutes. The rep was able to resolve the situation. We can use hidden network for simplicam but we need to start with unhidden network then connect simplicam and after that hide the network. Thank you for the comments.
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They should be able to help troubleshoot the issue - it could be that they will need to send you a new cellular module (if it's t-mobile, you can try the verizon module if you get better coverage in your area).
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I don't think that I just got lucky--call volume can't vary that much.
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