1 Message
Terrible Customer Service
SimpliSafe really needs to work on their customer service. A great start would be the company's representative communicating with each other BEFORE transferring phone calls.
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davey_d
Former Community Admin
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5.7K Messages
Hello @kristyramirezpro ,
We sincerely apologize for your experience. Looking into your account, the login you use for this Community doesn't seem to be associated with any service records, so I wasn't able to set up an escalation for you.
If you like, you can send me a direct message here with contact info, so I can set up a call. Or you can let us know what you had trouble with here and the Community can get the answers you need!
(edited)
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juancho005x008
1 Message
need costumer service
now
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winebill
1 Message
100% Agree with the string title - the hoops that SS requires to change / downgrade service are unreasonable. I went from calling to see my options to cancelling my service due to the unhelpful service representative Mike - disappointing
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joelreuter
1 Message
In late April, a false alarm was triggered at my residence. When I spoke to the agent, I requested that they contact my FIRST RESPONDER on file - Geist Patrol, and NOT the Fishers Police Department. This was confirmed by the SimpliSafe agent, but Fishers Police Department was called anyway and responded. This needs to be fixed in my account! Fishers Police will start charging me if other false alarms take place. I am already paying for personal security with Geist Patrol, and they will not charge for false alarms.
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