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Terrible Customer Service
SimpliSafe really needs to work on their customer service. A great start would be the company's representative communicating with each other BEFORE transferring phone calls.
1 Message
SimpliSafe really needs to work on their customer service. A great start would be the company's representative communicating with each other BEFORE transferring phone calls.
davey_d
Former Community Admin
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5.7K Messages
Hello @kristyramirezpro ,
We sincerely apologize for your experience. Looking into your account, the login you use for this Community doesn't seem to be associated with any service records, so I wasn't able to set up an escalation for you.
If you like, you can send me a direct message here with contact info, so I can set up a call. Or you can let us know what you had trouble with here and the Community can get the answers you need!
(edited)
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juancho005x008
1 Message
need costumer service
now
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winebill
1 Message
100% Agree with the string title - the hoops that SS requires to change / downgrade service are unreasonable. I went from calling to see my options to cancelling my service due to the unhelpful service representative Mike - disappointing
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