1 Message
Sorry I switched from ADT
Though I've enjoyed a monthly cost savings compared to ADT, I'm sorry I switched from a very reliable system to one that has cost me too much personal time fixing operational problems with it.
First problem was with the keypad kept going out of range. It was in always eyesight view of the base station and under who feet away from it yet I had to experiment with several locations before finding one where the keypad was reliably connected to the base station and still easily useable upon entry and exit of the house.
The next and still ongoing problem is the remote siren module. For months I was replacing batteries every 4-6 weeks until I realized this isn't right. I went through several uninstall and reinstall stages on my own and with tech support to no avail. Eventually they sent me a replacement siren.
Installed it with new batteries and two weeks later it went offline. The problem wasn't resolved. More uninstall and reinstalls and then today I called tech support again. What a complete waste of 45 minutes of my life. I had to follow through with Jayla's script to do this then do that. She actually asked me if I had a SS3? Am I supposed to know what that is? Then she said to take the cone off and remove the cable from the sim. Am I supposed to know these terms? She eventually had me remove a circuit board and then reinstall it.
After all that she needed to be reminded that my problem is with the remote siren and nothing else. I guess all those provisions steps were wasted effort. She offered to send me a replacement. Really? Again? Or she can send me some batteries. Or she can cancel my account if that is what I want to do. No real resolution here.
So another siren is on its way. I feel nothing has been fixed. I am contemplating canceling service. But maybe if I could talk with someone that actually knows how this system works and is not reading from a script maybe we could fix the problem. Or just reimburse me for my original siren purchase and be done.
Customer service can you reach out to me?
First problem was with the keypad kept going out of range. It was in always eyesight view of the base station and under who feet away from it yet I had to experiment with several locations before finding one where the keypad was reliably connected to the base station and still easily useable upon entry and exit of the house.
The next and still ongoing problem is the remote siren module. For months I was replacing batteries every 4-6 weeks until I realized this isn't right. I went through several uninstall and reinstall stages on my own and with tech support to no avail. Eventually they sent me a replacement siren.
Installed it with new batteries and two weeks later it went offline. The problem wasn't resolved. More uninstall and reinstalls and then today I called tech support again. What a complete waste of 45 minutes of my life. I had to follow through with Jayla's script to do this then do that. She actually asked me if I had a SS3? Am I supposed to know what that is? Then she said to take the cone off and remove the cable from the sim. Am I supposed to know these terms? She eventually had me remove a circuit board and then reinstall it.
After all that she needed to be reminded that my problem is with the remote siren and nothing else. I guess all those provisions steps were wasted effort. She offered to send me a replacement. Really? Again? Or she can send me some batteries. Or she can cancel my account if that is what I want to do. No real resolution here.
So another siren is on its way. I feel nothing has been fixed. I am contemplating canceling service. But maybe if I could talk with someone that actually knows how this system works and is not reading from a script maybe we could fix the problem. Or just reimburse me for my original siren purchase and be done.
Customer service can you reach out to me?
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coltmaster1
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There have been occasional reports of faulty sirens and SS is usually good to replace them, but after 2 replacements, it might be a battery issue - make sure the terminals are not bent, make sure you're not using cheap or older batteries, or that the batteries are corroded. It's not uncommon for the sirens to go through batteries quickly, but the average for an SS2 is between 4-6 months, and for SS3, maybe 6-8 or longer.
If you cannot get an issue resolved with one or two reps, take it higher, call and ask for a senior supervisor to assist. Generally, before offering replacement components, SS's policy is to troubleshoot first.
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sevensiamesecats
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The difference is that ADT has a 3 year contract, which auto-renews for another 3 years and is very difficult to avoid the auto-renewal.
Most people I've heard from with functioning SS2 sirens and not lots of siren activation, seem to get nearly 8 months out of a good set of new, quality batteries. If you don't get at least 7 full months, I would make SS prove that the siren is not defective.
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captain11
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I am a 7+ year SS customer and would not consider another company. Yes I have SS3 but know at least 10 folks that still have SS2 and works well with no issues.
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