2 Messages
false advertisement
I'm finding myself writing to you again for the same problem. We leave the house and the alarm goes off by itself again - the police are called because neither my husband nor I could answer our phones at the time. I cannot turn around and go home to shut off the alarm, I work in a hospital, even when I am not working they are working on the bridge which is the only way back into our town and there is a huge traffic wait as there is only one lane open. Before our year ran out this not only did not happen, but if it did we would have had the ability to turn off the alarm remotely. Now the alarm goes off all the the time as I said in my last email traumatizing my dog and annoying the police. We don't have the ability to turn it off remotely and when we call to complain we are asked to upgrade - Why would I pay more for a service that is now bad??? We went with your company originally because you were reliable and affordable - now your product is not reliable AND you want to make it more expensive!!! I might as well go with a company that IS reliable if I am going to pay more. We felt smart for finding your company - great service - great price - now we feel duped because that was just to get us for a year apparently and now you are trying to force us to upgrade - how disappointing - you are not the fantastic company that we thought you were. I am in online schooling for my masters and I have access to a huge number of people all across the country that I am thinking of sharing this disappointment with unless you can prove me wrong and be the company we thought you to be RELIABLE and AFFORDABLE and a company that I thought wouldn't dream of trying to dupe customers and attempt to force them to upgrade! You obviously have a fix for the problem if it will suddenly stop by paying more monthly - how low can you go ??? This issue has been going on for the last six months. I am sure you have records of all my calls. I updated all the software and the system and the keypad was replaced and the problem is still happening. When I initially bought this system your company told me I could turn it off remotely by the APP - what is the point if I can't even travel and turn off the alarm if it is going to keep going off - falsely and what amazing coincidence that this happened after my year ran out.
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coltmaster1
2.8K Messages
If you were, by chance, on the 19.99 plan (the 2nd tier plan, that has been discontinued), you CAN call SS and ask to be grandfathered in the plan, which means you can still keep the app and use it accordingly.
There is also another option, call and ask for a supervisor and request the 40% discount on a new SS3 system (if you're currently on SS2) - it's a 50/50 whether they'll grant it or not since apparently they have an 'eligibility criteria' for customers who bought their SS2 systems before Jan 2018 and no one knows how long SS will provide this discount to some users.
As for the false alarms, you have to have access to your timeline of events to determine which sensor or other component is triggering in order to troubleshoot. If you have motion sensors, for example, those things can trigger from many things, not just pets (sunlight moving across a window, heating/ac vents and registers, moving drapes, ceiling fans, etc).
Overall, would suggest you call SS and request a supervisor/manager to sort this out.
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ack0605
16 Messages
Are your false alarms coming from the same sensor? What type of sensor? All I can tell from your post is you're getting false alarms and have a dog.
I have 6 motion sensors and 2 dogs both over 50ibs and never get a false alarm. Please provide details about the alarms. Assuming your alarms are from motion sensors, are they upside down? Have you adjusted the sensitivity switch? What corrective actions have you tried?
Ack0605
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