3 Messages
False alarms
I purchased 4 smoke alarms However they keep giving false alarms. I have called customer service on numerous occasions and have replaced 2 of the alarms. Last nite got had another false alarm. Returning all units for refund. Very unreliable products
Official Response
davey_d
Former Community Admin
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5.7K Messages
Hi @tompmad ,
I do see that you're already aware of our latest Smoke & CO Detector, which can differentiate actually dangerous smoke from other cause of false alarms.
If you still have your existing units, however, we've still got some troubleshooting steps that can help a lot as well!
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captain11
6.6K Messages
@tompmad I have six smoke sensors on my SS3 system. None, zip, have given me a false alarm since 2017. Where do you have them installed? Locations can make a difference. Also, I do clean them once per month, takes very little time with a can of compressed air. Can you provide more details?
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lrclough
3 Messages
I am also having false alarm problems. The smoke detector in our basement has issued a false alarm twice, more recently while we were home and the second time while we were away-a major fiasco. Another brand new add on smoke detector was also issuing false alarms-it had to be replaced. Time to upgrade the poor quality of these smoke detectors.
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