Launching the App triggers camera recordings

Hi @jwgdeacon ,

Your situation is very different and also very strange, so I split it off into a new post. It shouldn't be possible to actually set off your cameras just from opening the SimpliSafe app.

Could it be possible that you're getting just the notifications from events, and not the actual recordings themselves? That is, that the notifications are somehow being held back until you launch the app, and then they all come at once.

Of course, that shouldn't be happening either. I would suggest uninstalling and reinstalling the SimpliSafe app, if you haven't already. And make sure to allow permission for notifications if the SimpliSafe app requests it.

@davey_d  I’m having the same issue with 2 of 3 cameras.  Open the app and both send motion notifications and start recording.  Strangely the spotlights are not on at first and take a few seconds to turn on which is new as well.  Was there ever a solution to this?

@mrfeebs​ This is interesting. Have you already tried what Davey suggested above and uninstall/reinstall the SimpliSafe mobile app from your device?

I have the app installed on 3 separate devices, same thing happens when I open on each one.

@mrfeebs​ When did you begin to notice to happen? And could you please let me know the operating system (iOS or Android) for the devices you use to open the SimpliSafe mobile app so I can bring this to our engineers.