Community Admin
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5.7K Messages
Launching the App triggers camera recordings
We identified an issue where just launching the SimpliSafe app, or refreshing to obtain data from the Base Station, may trigger a Camera Motion Detected event and recordings from associated cameras on the account.
The expected behavior is that your cameras should only record when there is an Alarm Event, your are arming or disarming, or if the camera itself detects motion when active.
With the release of firmware 1.20, we can confirm that this issue should now be RESOLVED. You can check your camera’s current version through the SimpliSafe™ smartphone app by navigating to: My System > Camera Settings > [Camera Name], and scrolling all the way to the bottom. But if you’re still seeing the issue after your camera has already updated, please let us know here.
Official Response
davey_d
Community Admin
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5.7K Messages
7 months ago
Hi folks,
This has been updated to RESOLVED. Check the top post for details.
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jwgdeacon
2 Messages
8 months ago
Similar situation. Every time I open the app to check my push notifications, it triggers a camera motion detected push notification. This started several weeks ago. I’m in a perpetual push notification spiral.
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