7 Messages
New 4G Cellular Module won't work.
I'm reaching out to folks to see if anyone has had luck with the new 4G Verizon module. I first got the Simplisafe in 2014, and initially it's monitoring was poor. I live smack dab in a large metro, but for some reason cell reception where I am sucks.
I called to tell Simplisafe about it, and they sent out a Verizon module back in 2014, ever since the unit worked great.
Well along comes the 2G sunset, and I've swapped the module out and I'm back to the same poor reception. I have a feeling that Verizon isn't as big in this area as it used to be. So I've called to get a T-Mobile/AT&T cellular module, and tech support keeps telling me that they can't provide it.
Has anyone had any luck with the 4G Verizon module?
I'm back on the old 2G module and it's back for now.
Thanks!
| SimpliSafe is dedicated to providing our customers with expert-level protection, and this includes ensuring 24/7 access to our professional monitoring centers via a strong cellular connection. For more info on our efforts to address 2G Sunset, including obtaining and installing a new cellular module, check out our Help Center Article here. |
