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ricksly

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Fire checkbox on Monitoring Certificate

I have a smoke/co detector but on my certificate the fire box is not checked 

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Official Solution

davey_d

Former Community Admin

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5.7K Messages

Hi @ricksly ,

Normally your account should be able to automatically recognize that you have a Smoke & CO Detector. But you can manually register it by putting your system into Test Mode:

  1. On your Keypad, press Menu, then type in your PIN
  2. Navigate to and select Test Mode
  3. You'll see the text "Test each device by pressing its button"
  4. On the Smoke & CO Detector, press the button on the face of the device
  5. On your Timeline in the SimpliSafe app or webapp, look for the entry confirming that the test signal was received

Once you see the confirmation on your Timeline, you can exit Test Mode. Then, download the Monitoring Certificate again. The correct box should now be checked.

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