Activation Code on Brand new Base Unit was station by existing customer

I recently purchased a brand NEW SimpliSafe system for my my new home. I set up all of the components correctly as suggested by the instructions. However, when I attempted to activate my base station, I kept receiving an error message saying that this base station was already activated. Which immediately made me think that maybe someone had hacked my system or maybe SimpliSafe sent me a refurbished unit? After speaking to customer service, I was informed that someone had mistakenly activated the serial number from my unit, which for a security company seems incredibly concerning and flawed that this was not noticed when the other customer activated the wrong device...?


I'm not sure if anyone else has experienced this issue? I really don't believe that SimpliSafe can be a safe option if anyone can simply enter your serial number into the activation portal and have access to your system before you even open the box.