SimpliSafe October Outage - Root cause?

On October 16th SimpliSafe suffered an outage with their system.  I noticed it around 5:46PM PDT when all of my indoor cameras privacy shutters opened and the blue light started blinking.  Indicating that video was being recorded. I wait 2 minutes before pulling the power on all of my cameras, sometime after that my phone became flooded with camera motion detection notifications.  Just like folks on the below Reddit posts:

• https://www.reddit.com/r/simplisafe/comments/179m1pm/my_phone_telling_me_alarms_that_happened_one_hour/
• https://www.reddit.com/r/simplisafe/comments/179oe42/familiar_with_this_error/
• https://www.reddit.com/r/simplisafe/comments/179w1zn/cameras_not_working/

The only communication I am aware by SimpliSafe, was a banner on their site October 16th indicating an known issue with video streaming and notifications.  Nothing was posted on their social media accounts.

My questions to SimpliSafe:
1. Why did my indoor cameras turn on and start recording video during this 'outage'!?
2. What work has been done, or is scheduled to ensure my indoor cameras do not remotely turn on again without action on my part.
3. What work is being done to report outages in a transparent way through the multiple online social media accounts that SimpliSafe operates?