27 Messages
Multiple devices not responding
I've had my system for a a couple of years. I've been using it unmonitored and it was flawless. Then about 2 months ago I started experiencing random failures of sensors. I would open the front door and the chime would be nonexistent or delayed a second or two. This continued for about a week until most of my sensors didn't work and I would receive a message about that when I would disarm in the morning.
I called Simplisafe and after a while, they decided to send me a new base unit. I installed it and it took it a while to learn but after a couple of days, things were perfect again. That lasted about a month. Now I have multiple sensors not responding again. 10 as I write this. I called Simplisafe yesterday and tech support removed all the offending devices, had me power down everything, reinstalled all the sensors and said it was all good at their end. They are sending me two new entry sensors, but that won't fix anything. I don't know what to do and I guess they don't either.
Nothing has changed. I have no new wifi devices installed and everything is located where it has always been. Moving the base station closer to the router makes no difference. All other wifi devices in the home still work correctly.
It was a good run, but I and Simplisafe can't get the system to work anymore and it does me no good the way it is. If anybody has any suggestions I'd sure appreciate the help. If I can't get it to work soon, I'll have to rip it out and try somebody else.
Thanks,
Eric
I called Simplisafe and after a while, they decided to send me a new base unit. I installed it and it took it a while to learn but after a couple of days, things were perfect again. That lasted about a month. Now I have multiple sensors not responding again. 10 as I write this. I called Simplisafe yesterday and tech support removed all the offending devices, had me power down everything, reinstalled all the sensors and said it was all good at their end. They are sending me two new entry sensors, but that won't fix anything. I don't know what to do and I guess they don't either.
Nothing has changed. I have no new wifi devices installed and everything is located where it has always been. Moving the base station closer to the router makes no difference. All other wifi devices in the home still work correctly.
It was a good run, but I and Simplisafe can't get the system to work anymore and it does me no good the way it is. If anybody has any suggestions I'd sure appreciate the help. If I can't get it to work soon, I'll have to rip it out and try somebody else.
Thanks,
Eric
eric1514
27 Messages
Eric
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eric1514
27 Messages
Nobody from Simplisafe has contacted me. Should I call them?
Thanks,
Eric
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whoaru99
1.3K Messages
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davey_d
Former Community Admin
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5.7K Messages
Sorry about the delay. From our records, we see that our Specialist is still investigating. But they'll reach out ASAP.
- Johnny M.
SimpliSafe Home Security
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eric1514
27 Messages
Yes, I'm in contact with someone now. We're all stumped. I did a few things the tech suggested but the results were mixed. We're still working on it.
I'll keep you all posted,
Eric
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eric1514
27 Messages
Fingers crossed,
Eric
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eric1514
27 Messages
Bummed,
Eric
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davey_d
Former Community Admin
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5.7K Messages
It's very likely an environmental issue, and the fact that it only just started a couple of months ago is a major clue. Something was introduced into your home around that time that is causing this.
Of course, we're updating the Specialist who was assigned your case.
- Johnny M.
SimpliSafe Home Security
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eric1514
27 Messages
I was on the phone with my tech today for almost 2 hours and we tried a lot of different things. New sensors, new locations for sensors and new locations for the base station. What we found was that the sensors only reliably work when the base station is in the same room. Even moving the base station out of the room and five feet down the hall will cause the sensor to not be recognized.
We got rid of all the error messages by the time we finished our conversation and he is going to call me back tomorrow morning.
This is not Simplisafe's fault and I really don't think it's mine either. The only new thing in my house is a different car in the garage, but disconnecting the battery in it and removing the batteries from the key fobs for a time did not make a difference. The timeline is all wrong, also. I think something beyond my control is bombarding my house with radio waves that are causing interference. Smart gas meter, smart water meter; something like that, but I'm not very knowledgeable about those sort of things and whether they could cause this issue. It would also be a surprise if Simplisafe would not work with these things in the neighborhood. They're everywhere.
I don't know,
Eric
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eric1514
27 Messages
So the tech had me move the base station to a new location but after a few hours it became apparent that this just improved the reception to some sensors and degraded the reception from others. I didn't like where we moved it to so I moved it back to where it had always been previous to all this nonsense.
When I plugged it back in, the base station said "Wireless interference detected". In that room there is a ceiling fan, that I installed years ago before I installed Simplisafe, with a wireless remote that replaced the wall switch. That wall switch had become unreliable for quite a while, requiring several pushes on the light switch to get the fan light to turn on. So I disconnected it. I had to run around and reset several sensors but it has been 15 hours without an error message and all sensors are online and reporting closed.
Let's keep our fingers crossed,
Eric
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davey_d
Former Community Admin
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5.7K Messages
But unless you decided to do some major renovating lately, it would be unlikely for it to suddenly become an issue starting only two months ago.
- Johnny M.
SimpliSafe Home Security
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captain11
6.6K Messages
I am posting all of this to suggest you take the adventure of moving your base to different locations throughout your house. BTW, what I haven't added to this point is that the baby monitor was the red herring. When I shut if off between naps and bedtime, no issues. Yes, obvious and I was planning on using the time to experiment but you may want to go over whatever may have been added to your house or at least take an inventory of all wireless devices in your house. As I have posted elsewhere in the forum, I have run into issues with my SS systems over the past 9 years only to find out the cause was hiding in plain site.
Best of luck with your continuing efforts.
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eric1514
27 Messages
Oh well, Simplisafe and I have officially given up trying to solve this issue. We're both stumped. Unless someone comes up with a solution, I will be shopping for a different system in the next couple of weeks.
Thanks all for your help,
Eric
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Jim
47 Messages
I agree with Johnny here, my suspicion is that someone else is using 433 MHz equipment nearby you, causing widespread sensor transmitter and receiver interference. You need someone with an RF meter that can do 433 MHz to measure signal levels in your house with the SS system power down and batteries removed (or just have a neighbor a mile away take care of them for a few days). See if you get a big signal on occasion, and if you do move the meter around to see where it gets bigger or less to determine direction, and keep doing that until you find the offender.
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Jim
47 Messages
Really looks like RF interference to me from everything you reported. Could be some new device in the house or could be a neighbor.
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