I would try taking the batteries out of your Keypad again, and leave them out for 5 minutes to let the power clear out completely. When you reinsert the batteries, you should see the SimpliSafe logo appear on screen almost immediately. If that does not happen, I would reach out to our Support team for a replacement.
emily_s
Community Admin
•
3.4K Messages
Hi @jeanetteoro,
I would try taking the batteries out of your Keypad again, and leave them out for 5 minutes to let the power clear out completely. When you reinsert the batteries, you should see the SimpliSafe logo appear on screen almost immediately. If that does not happen, I would reach out to our Support team for a replacement.
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