34 Messages
“An Entry Sensor [ID] is not responding at [address] on [date & time]”
“An Entry Sensor [ID] is not responding at [address] on [date & time]”
· This has happened 3 times in the last 3 months.
· The error message has spontaneously resolved, most recently after 7 and 14 hour intervals:
- “Sensor restored: Your Entry Sensor [ID] at [address] is now responding normally on [date and time]”
· I replaced the battery after the 1st occurrence to no avail.
Ideas/thots would be greatly appreciated!
captain11
6.7K Messages
@largedoggie You already did the first step replacing the battery. Next, swap out two entry sensors; move the one that keeps dropping with another that has no issues and then the one that keeps dropping with that one. If no issues at the problem location after that, you have a bad entry sensor and call support to replace it it under warranty, or if you have core monitoring or above, or buy a new one and install it. If there is still an issue after the swap, it isn't hardware and the signal is too weak. (In fact, look at the signal strength in the "my system" tab in the phone app and you can see if that's the issue--sorry, I forgot that is there now.
All else fails, call support to troubleshoot further.
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