‎Update Failed | SimpliSafe Support Home
 
dfriss001's profile

2 Messages

Update Failed

My keypad has been working fine and all of a sudden I'm seeing a message:

Update failed - make sure this keypad is close to the base station and try again.

I haven't moved my base station so I'm not sure why I'm now seeing this message.

6.7K Messages

@dfriss001 try taking your keypad off the wall and hit the gear icon when you have it a foot away from your base. Still issues, call support.

2 Messages

Thanks! I'll give that a try!

6.7K Messages

@dfriss001​ Goodluck and live long and prosper!

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