6.6K Messages
Monitoring Center Process Update
While doing my usual monthly system maintenance (cleaning smoke and Co sensors, inspecting sensor mountings etc) I received two recorded messages from COPS confirming they received my test signals. In the past, I got a live call and asked them to place the entire system on test for one hour. New process means new action on my part, to reach a live associate and then make the request. I don't have an issue with the process as it makes COPS more efficient; what I do have issue with is the usual lack of communication from Simplisafe advising customers of the change.
As I just recommend my 31st system, with my reputation on the line, yes, Simplisafe, I take gaffes like this personally. Get it in gear.
As I just recommend my 31st system, with my reputation on the line, yes, Simplisafe, I take gaffes like this personally. Get it in gear.
coltmaster1
2.8K Messages
Kind of like everything else, you'd think with the advent of the internet and how darned easy it is to put up a notice on your own website.....oh wait, I think they've had that webadmin position open for the last 6 years...
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captain11
6.6K Messages
You get a call from COPS and when you pick up, a few seconds later you get a recorded voice your test signal was received, and hit 1 to confirm you got the message or 3 to talk to an agent. Works well but if I knew the process beforehand, I would have hit 3 and told COPS to put my system in test right off the bat.
Have a good weekend.
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coltmaster1
2.8K Messages
We're doing ok, right along with as well as anyone else, lol. Hope you're all doing well and staying safe!
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