3 Messages
Indoor WiFi camera has to be reset every tiem WiFi connection lost but wireless outdoor camera never does
My two indoor WiFi wired cameras are next to our two WiFi routers. My two WiFi wireless outdoor cameras are farther from the routers. Both connect at 2.4 GHz. When the WiFi goes out, I always have to reset the indoor cameras, yet I have never had to reset the outdoor cameras. The reset process is a pain, mostly because scanning the QR code is a touchy process. Why can't this be fixed? Clearly the hardware/software is possible, as it works fine for the outdoor cameras. I'd almost rather buy two more outdoor cameras and place them indoors!
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captain11
6.7K Messages
@kerkeslager this is not normal; when I lose wifi the SA cameras always come back online by themselves. Are they Simplicams by any chance? If so, I would recommend replacing them with the Smart Alarm cameras, they have been rock solid for me. If they are the newer SA cameras, call support to troubhleshoot.
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drvalenti
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I have the same problem. If you just unplug the camera and plug it back in, you usually don't have to go through the whole reset process . . . but it is a pain in the butt. This happens all the time and there is no one from SimpliSafe to talk to . . . only the stupid AI chat box.
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