18 Messages
Outdoor camera battery lasts 3-6 days, not 3-6 months
I've had the camera for over three weeks now, and have had to charge it four times. And that's in addition to me not getting right to charging it right away.
I think this is because, as I mentioned in another forum post (https://simplisafe.com/forum/customer-support-forum/installing-and-using-simplisafe/how-do-i-turn-off-notificatio), it triggers absolutely all the time with the motion sensor.
I've set the camera to low sensitivity, and blocked off every zone that isn't just concrete slabs where nobody is walking, yet it still triggers almost nonstop.
Is there anything I can do? This camera seems pretty useless unless you connect it to a power supply. And being outdoors that's not exactly trivial.
I think this is because, as I mentioned in another forum post (https://simplisafe.com/forum/customer-support-forum/installing-and-using-simplisafe/how-do-i-turn-off-notificatio), it triggers absolutely all the time with the motion sensor.
I've set the camera to low sensitivity, and blocked off every zone that isn't just concrete slabs where nobody is walking, yet it still triggers almost nonstop.
Is there anything I can do? This camera seems pretty useless unless you connect it to a power supply. And being outdoors that's not exactly trivial.
captain11
Captain
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6.1K Messages
3 years ago
Mine is set night vision, no spot, people only. It triggers only when there are people within the frame. Living on a culdesac, that may be due to the fact not so many people pass by. Can you describe your enviormental data? (Face busy street, set on people only, faces directly due west etc)
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davey_d
Community Admin
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5.7K Messages
3 years ago
We've got a couple of firmware updates on the way, one of which is intended for optimizing motion detection. So there might not be anything you can do but wait.
But in the meantime, we don't want to discount the possibility of other troubleshooting. We know this isn't a widespread issue, so there might be something about your particular setup that is causing the hyperactive Motion Detection. As the Captain says, it would help to know more about what is within the camera's field of view.
Also, have you already tried a reset of the camera? You can do that by pressing the button in the back for 16 seconds. When you release, it should reset, and you can set it up again through the SimpliSafe app.
If that doesn't help, we can also try sending you a replacement camera (at no cost to you, of course).
- Johnny M.
SimpliSafe Home Security
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captain11
Captain
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6.1K Messages
3 years ago
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shiherlis
739 Messages
3 years ago
(And since the cost to test the hypothesis is relatively high, maybe SimpliSafe can choose some users who are experiencing significant issues in which to send the Power Adapter to free of charge)
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captain11
Captain
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6.1K Messages
3 years ago
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thomas_12282724218327284
18 Messages
3 years ago
I have night vision on. People only, low sensitivity.
Could the street / sidewalk be triggering wake up, that drains the battery, even if it's not in the motion zone? But then again it triggers events anyway, thinking still concrete is people.
Maybe I should move the camera higher and point down, but then it wouldn't catch faces.
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captain11
Captain
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6.1K Messages
3 years ago
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kmk
36 Messages
3 years ago
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Wags4u2002
7 Messages
2 years ago
Mines the same, just bought this cameras a few months ago and now I'm constantly charging....not worth it.
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