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Connecting pre-existing simplicam to new 5G version of SS
I purchased the 5G version of SS and replaced all components except the simplicam cameras (according to the purchase instructions new cameras were unnecessary - the old ones would work). I've been unable to connect the two indoor cameras. The new doorbell camera connected right away. I removed the indoor cameras from the account along with all of the old sensors assuming I could do a fresh install. I've tried at least a dozen times to connect each of the two cameras and nothing works. Any insights are appreciated.
alexandria_c
Community Admin
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242 Messages
As long as the cameras were removed from your previous system, they should connect to your new Base Station. It might be best to give our support team a call directly as they can walk you through adding those cameras back to your system. You can contact them directly with the details here.
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