‎Change the Angle of the Video Doorbell | SimpliSafe Support Home
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kcw0809's profile

kcw0809

1 Message

Change the Angle of the Video Doorbell

The Doorbell doesn't point down the walkway, but across the porch.

Can this worked around?

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Accepted Solution

emily_s

Community Admin

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3.4K Messages

Hi @kcw0809, 

We do have a Horizontal Wedge Kit that can turn your Video Doorbell 15° to the left or right. This can be used to angle your doorbell to face your walkway. If you reach out to our Support team they can send one to you.

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garif

4 Messages

Apparently, the wedge kit is provided ‘free’ , but customer pays shipping!

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davey_d

Former Community Admin

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5.7K Messages

@garif​ so sorry to hear about your experience. Yes, we shouldn't be charging shipping for items that are free. Did you go through with the purchase? I can put you in touch with an agent who can take care of you!

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garif

4 Messages

Already paid.  Now what?

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emily_s

Community Admin

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3.4K Messages

@garif​ I've forwarded your case to our escalated Support team. A senior specialist will be in touch soon to help.

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