2 Messages
No Entry Sensor warning voice prompts?
After the most recent update, my Simplisafe system stopped giving voice warning prompts when arming and an entry sensor is open. Has this changed? If so, why?
2 Messages
After the most recent update, my Simplisafe system stopped giving voice warning prompts when arming and an entry sensor is open. Has this changed? If so, why?
emily_s
Community Admin
•
3.4K Messages
@dennismccreery Nothing has changed with the Entry Sensor Alert feature. As long as you are still subscribed to either our Standard Monitoring with Camera Recordings or Fast Protect™ monitoring plans, this feature should still be available.
In the SimpliSafe mobile app, if you go to My System > Device Settings > select [your Entry Sensor] do you still see the Entry Sensor Alert feature? If so, I would recommend toggling it off and back on again to see if that helps.
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