‎Cannot login to Simplisafe accoutn on iPad or PC/chrome | SimpliSafe Support Home
 
hewsonp's profile

2 Messages

Cannot login to Simplisafe accoutn on iPad or PC/chrome

I have just bought a SimpliSafe system, I want to access my account. On iPad or PC/chrome browser I go to https://simplisafe.co.uk/my-account/login ,  I provide my e-mail and password. I am sent a 6 digit verification code top my phone. I enter that then the SimpliSafe site gets stuck in an endless loop (after redirect to auth.simplisafe.com/u/mfa/detect-browser-capabilities/state?...."

It does not time out or say "incompatible browser " or anything like that.  Whilst maybe not the absolute most up to date browsers, both of my device browsers work fine on all other sites I use.

How do I overcome this please?

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1 Message

Having the same problem. Only difference is I'm trying to connect it to my Home Assistant instance,
Got a fix yet?

3 Messages

I'm just now having the same problem on my laptop that I have used for several years with SimpliSafe. SO frustrating!

3 Messages

Came here for the exact same problem.....endless loop of entering password, but dashboard wont open up on my laptop, as it has for years! So frustrating.

Community Admin

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1.8K Messages

@realmccoy What internet browser are you using to try and access your account? Does it load properly when you use a different browser?

 

And what happens if you delete the cookies/cache on your browser, are you able to log in?

3 Messages

It's not opening in Google. (Opens fine in MS Edge). I cleared cookies/cache and rebooted several times over 48 hours. Unplugged power from my base, cycled through an update on both of my locks. About 12 hours after all of this, SS dashboard/cameras finally loaded properly on Google and my laptop. Not sure what worked, but happy it did!

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