11 Messages
Are people getting logged out of their app?
I'm getting logged out of my app frequently right now. Are others facing this issue?
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captain11
6.7K Messages
@eazyeazy In my experience, my wife's and, checking with my daughter with her system and my two brother-in-laws with their systems, and three friends with their systems....no.
For specifics, my wife and I have Pixel 6a's, Android 12. You may want to call SS support and ask if they have reports with this issue.
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MsSatfield
2 Messages
Yes. It’s never happened before but now it happens every time I open the app and I have to go through the verification. Then I shut down the app and reopen and it does it again. Frustrated with this now.
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davey_d
Former Community Admin
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5.7K Messages
@eazyeazy and @MsSatfield ,
What device are you using, and what operating system version? It would also be helpful to know the version of the SimpliSafe app, and/or if you've updated recently.
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jeannnosimplisafe
3 Messages
Hi,
Same problem here seem to log me out everyday, it is bloody annoying to be honest and render the app almost useless. I use the app daily rather than keypad and every day I have to log back in and sometimes multiple time a day.
I can not activate multi factor authentication as I do not live in Canada, US or UK. I am paying the premium subscription as this is the only way I can monitor my alarm remotely and activate / de-activate it via the app.
Device: iphone 8, iOS 15.6.1 , simplisafe app Version 2078.41.0
Definitely sounds like a token expiring to me, now happy to set 2fa but can we have support of MFA devices or at least do it by email via a code ?
Cheers.
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