7 Messages
App No Longer Sends "Back-to-Back" Push Notifications
For almost a year now, my husband and I have both noticed that we do not receive "back-to-back" push notifications on our phones. For example, someone comes up the driveway, and we get a motion alert from out driveway cam. Then they get to the front door, and the doorbell sees them (the light goes on), but the app doesn't send another notification. The back-to back notifications used to happen but they no longer do. If I go into the app, it will show the multiple motion detections in the Timeline so I know the system is picking things up correctly, it's just not sending all the push notifications like it should anymore. This also happens (or doesn't happen, if you will) when someone exits onto the front porch and then out to the driveway - it will send an alert for the porch but the driveway cam will not send an alert yet it still senses the movement. SimpliSafe apps have been deleted and reinstalled on both our phones and our phones are up to date. We know and understand how to turn on Push Notifications and they are enabled correctly. It is not our wi-fi (as I was once told by Support) - our wi-fi speed is. I truly don't think it's us as we've had our system for a number of years and have never had an issue before. It is a huge dissatisfier to us as it is very helpful to know if someone was in the driveway and now on the porch without having to open the app every time. Is anyone else having this issue? Is there finally an update for the app coming that would fix this issue?
Official Response
davey_d
Community Admin
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5.7K Messages
3 years ago
Hi @jcsteffy ,
I'm looking into getting the right answer for you, but I have some questions so I can clarify when I bring this to our devs:
(edited)
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davey_d
Community Admin
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5.7K Messages
3 years ago
Thanks @jcsteffy ,
I had to double-check to be sure. But it sounds like you're running into expected behavior. Specifically after a motion event, there's a 1-minute hold before the next push notification. This is to prevent users from being spammed for essentially the same event. The cooldown actually used to be 5 minutes, but it was recently decreased.
But I understand the concern with wanting to be able to 'track' intruders as they move about. I've already forwarded to our dev team.
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312lavela
11 Messages
1 year ago
I just now noticed this post. I too have the same problem. If you have multiple cameras around your property (we have 9) you certainly can't rely on push notifications to alert you to activity. If I understand correctly, if there were two intruders entering your property from different locations, you'd only see the push for the first camera to pick up the event and not the next if within one minute. Another scenario could be an intruder is at the end of your driveway gate which triggers that camera, but your front porch camera doesn't send you a notice for the second intruder standing at your front door. Front door camera being blocked out for one minute. Using the timeline works fine but only in a post event mode. That is, not useful in anything close to real time. I've mentioned it several times during CS calls and just get a "huh..." response. SS should at least expose the capability for users to negate this "feature". Personally, seems to me if you don't like push notifications, then turn them off. Doesn't seem to make sense to "limit" the time between push notifications unless you only have one camera. With multiple cameras it becomes which cameras are blocked from pushing notifications.
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