‎Keypad - no option to clear alerts?? | SimpliSafe Support Home
 
Bmuse's profile

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Keypad - no option to clear alerts??

Hi all,

On the keypad, when you press to display alert details, there has always been an "X" option as a right-press, to clear the alert.

After the latest keypad update, that option is gone! When clicking into an alert, there is only "back" or a down-click if there's more than one.

There seems to be no way to clear an alert at all -- from the keypad, or the app. (The app displays a little info bar, but you can't clear from it.)

I can see of course where this would, in theory, push users into remedying the alert. But now, whether it's a low battery you have to order or something else benign, the base station will continually announce them every time we arm and disarm.

Does anyone know if this was a deliberate feature removal?

And where to put in a request to add it back?

Thanks for any help!

B

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