Base Station Light Won't Turn Off

The Base Station will display different LED light colours to give you important information about your system at a glance.

If you do not want your Base Station’s light on, you can turn it off using either the SimpliSafe® Mobile App or Keypad.

Using the SimpliSafe® Mobile App

1. Open the SimpliSafe® Mobile App on your smartphone or tablet

2. Select the My System gear from the navigation menu at the bottom of the screen

3. Select Base Station settings

4. Toggle Base Station Light off

Using the Keypad

1. Press the Menu button on your Keypad

2. Enter your Master PIN

3. Select System Settings

4. Scroll down to Base Station Light and turn the setting off

Is the Base Station’s light still on?

If, after turning the Base Station Light setting off, you still see an LED light illuminated, that may indicate that the Wall Power Light setting is still on. When on, the back half of the Base Station’s light remains lit while actively receiving power from the power adapter.

To turn the Wall Power Light setting off:

1. Press the Menu button on your Keypad

2. Enter your Master PIN

3. Select System Settings

4. Scroll down to Wall Power Light and turn the setting off

Need more help?

If both the Base Station Light and Wall Power Light settings are turned off, but your Base Station’s LED light is still illuminated, please reach out to our Support team for further assistance.