Some iOS and Android users may receive the following error message in the SimpliSafe® Mobile App: "Oops! Something went wrong. This could be a configuration in a system or a service outage. We track these errors automatically, but if the problem persists feel free to contact us. Please try again.”

The SimpliSafe® Mobile App uses cookies to save your login session. Cookies allow for various web flows to be called and background refreshes to occur. Cookies do not store any sensitive information, instead they keep a record of the session itself.

If you are encountering this error, it’s likely due to cookies being blocked on your phone or tablets default browser. To fix this issue, you will need to allow cookies on your device by following the steps below. You can scroll through the article, or use the anchor links below to be taken directly to that section.

• How to Allow Cookies on iOS

• How to Allow Cookies on Android

• Google Chrome

• Mozilla Firefox

• Samsung Internet

• Microsoft Edge

• DuckDuckGo

• Brave

• Additional Troubleshooting for Android

• Still Need Help?

How To Allow Cookies on iOS

1. Open the Settings app on your iOS device

2. Scroll down and select “Safari”

   1. It may be necessary to tap on Apps in order to find Safari on the list

3. Look for the “Block All Cookies” setting and toggle this to OFF

   1. If "Block All Cookies" is not listed under Privacy & Security, tap on Advanced at the bottom of the screen

4. Force close the SimpliSafe® Mobile App

5. Try logging in to the SimpliSafe® Mobile App again on this device

How To Allow Cookies on Android

Most Android devices allow you to use the browser of your choice. We included instructions for some of the most popular browsers below.

Google Chrome

1. Open Chrome on your Android phone or tablet

2. Select the vertical dot menu from the top right of your browser

3. Choose Settings

4. Choose Site Settings

5. Choose Third-party cookies

6. Ensure that you are allowing third-party cookies

7. Force close the SimpliSafe® Mobile App

8. Try logging in to the SimpliSafe® Mobile App again on this device

Mozilla Firefox

1. Open Firefox on your Android phone or tablet

2. Tap the vertical dot menu from the bottom right of your browser

3. Choose Settings

4. Go to Site Permissions

5. Tap Allow Cookies

6. Force close the SimpliSafe® Mobile App

7. Try logging in to the SimpliSafe® Mobile App again on this device

Samsung Internet

1. Open Samsung Internet on your Android phone or tablet

2. Tap the three-bar menu icon in the bottom right corner

3. Choose Settings

4. Choose Sites and Downloads

5. Choose Site Permissions

6. Choose Cookies

7. Select Allow All Cookies

8. Force close the SimpliSafe® Mobile App

9. Try logging in to the SimpliSafe® Mobile App again on this device

Microsoft Edge

1. Open Edge on your Android phone or tablet

2. Select the Settings and More Menu (three-bar menu in the bottom right corner of the browser)

3. Choose Settings

4. Go to Privacy and Security

5. Select Site Settings

6. Choose Third-party cookies

7. Ensure that you are allowing third-party cookies

8. Force close the SimpliSafe® Mobile App

9. Try logging in to the SimpliSafe® Mobile App again on this device

DuckDuckGo

DuckDuckGo is a new privacy browser that blocks all cookies on websites, by default. To get this browser to work with SimpliSafe®, you’ll need to add our Auth website to the browsers settings.

1. Open the Duck Duck Go browser on your Android phone or tablet

2. Tap on the three dots in the top right corner

3. Select Settings

4. Select Web Tracking Protection

5. Choose Unprotected Sites

6. Tap on the + sign

7. Add the following site: www.auth.simplisafe.com 

8. Select Save

9. Force close the SimpliSafe® Mobile App

10. Try logging in to the SimpliSafe® Mobile App again on this device

Brave

1. Open Brave on your Android phone or tablet

2. Select the vertical dot menu from the bottom right of your browser

3. Choose Settings

4. Choose Site Settings

5. Choose Third-party cookies

6. Ensure that you are allowing third-party cookies

7. Force close the SimpliSafe® Mobile App

8. Try logging in to the SimpliSafe® Mobile App again on this device

Additional Troubleshooting for Android

If you have already tried the above steps to allow cookies for your Android device and are still unable to login, use the steps below to enable “On Device Site Data”.

NOTE: This setting is not available for Firefox, DuckDuckGo, or the iOS version of Chrome.

Google Chrome / Microsoft Edge / Brave

1. Launch the browser app on your Android phone or tablet

2. Choose the menu option at the top or bottom of your browser

3. Select Settings from the menu

4. Scroll down to “Site Settings” and select it

5. Confirm that “On-Device Site Data” is turned on

1. If OFF, we recommend enabling it

6. Force close the SimpliSafe® Mobile App

7. Launch the app and try logging in again

Still Need Help?

If you are still encountering this error after taking the above steps, or encounter any other issues, don’t hesitate to reach out to our support team for assistance.