Old system verses New System

I'm also a longtime customer with professional monitoring. I just sent an email to customer service inquiring about this free upgrade. I hope I'm able to get a new system at no charge like others here have.

^ They are slow to respond to email (if they do at all) - if you haven't heard anything in a couple days, just call them.

^ the emails stating 'free' were very sporadic, I think only a small portion of SS' user base got them, SS' way of not truly giving a discount to all of their loyal customers.

CALL them, request the free upgrade, and if they are no longer providing that, then request the best available upgrade discount option for a long-time loyal customer such as yourself.

I really like several things about the new SS3 over the SS2, the new style key pad is nice. I also like the look of the new base unit and the voice that comes out of it, it's less harsh sounding. Lastly, I like the smaller size of the sensors.

All of that said, I'm still not sure that I'm completely satisfied with the SS3. My old SS2 never had any issues, at least not until my CO2 detector started acting up. That's when they sent me a free complete replacement upgrading me to SS3.

As soon as I installed it I started having a "sensor not responding" issue, which keeps randomly occurring (responding, then not, so on). I don't know if the new sensors have the transmit power that the old SS2 did. My old system, I had a sensor in my shed in the back yard and never had a single issue with it. Since it's winter, I haven't installed the new sensor in that location yet. However, I'm not real optimistic that it's going to work real well on the SS3 since I'm already having issues with a sensor inside the house. My base station is in an open area and that sensor is just two interior walls away. Doesn't give a high level of confidence, for sure.

The old SS2 sensors used a much larger battery than the SS3, so I can't help wonder if the new ones don't have the same transmit power.