Using Your System
Account & Billing
Tuesday, October 12th, 2021 10:13 PM
1 month ago
2 years ago
@davey_d Is there a way to change the phone number the base calls when activated? Im in mexico and want the base to call my cell phone in the states.
1 year ago
Hi @okfire ,
First we should make clear what happens when an alarm event occurs. While the sirens are active, your Base Station sends a signal to the Monitoring Service, and it would be a human operator who gives you a call.
The number that the operator calls is based on what you have listed on your online account, and you can change that at any time. On the SimpliSafe app, you can find that section under Menu > Location Profile > Primary Contacts.
Hello Davey, I have a question: If I have a SimpliSafe system with monitoring at my current home in the US and then move the system to Mexico with me, will my system still call the monitoring service from Mexico who will in turn call whatever number I have listed under my contact? Does the monitoring service have the capability to call a Mexican cell phone or does it have to be a US cell number?
Do you have any plans to provide the service or enable the app at México at short or mid term??
@piceph At this time we are only able to provide our products and services within the US and UK. If we expand our services to Mexico, we will be sure to let the Community know!