‎Connectivity | SimpliSafe Help Center
efkurtz63's profile

Thursday, February 23rd, 2023 8:33 PM


Will SS system connect to the Verizon 5G internet connection?

Community Admin


625 Messages

3 months ago

Hi @efkurtz63, 

The SimpliSafe system requires 2.4GHz Wi-Fi to work. However, all routers that support 5GHz also have 2.4GHz. If you separate the two networks, or have a separate guest network that broadcasts only at 2.4GHz, your system will connect.

2 Messages

@emily_s​ My SS system is not finding my new Verizon 5g Home network or guest network. any tips?

Community Admin


4.6K Messages

@vincentrussell​ we would recommend that you reach out to Verizon for steps on how to do the following:

  • Make sure that your network is set up for WPA3 Mixed Mode encryption, or WPA2
  • Make sure that 2.4GHz is enabled on your network
  • Create a guest network that is broadcasting on 2.4GHz only
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