12 Messages
Water sensor and options
Thank you simplisafe. I installed a water sensor at the main sewer line and it saved me from a sewage backup in the basement. I love the fact that it triggers you to call me but if I am unavailable then a call to police or firehouse would create a ton of damage to my property for them to gain access. I think an option should be given to customer on how we are contacted in regards to this sensor.
captain11
Captain
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6K Messages
3 years ago
@Davey, I did not find the answer to this in the Help Center. Please add article (unless I missed it) Who is contacted for each sensor type?
Security
Enviornmental etc
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worthing
716 Messages
3 years ago
This is 100% correct per https://support.simplisafe.com/hc/en-us/articles/360036466511-What-does-Professional-Monitoring-protect-against-What-happens-during-an-alarm- which states:
I can also confirm from my own personal experience.
I can also confirm that the FD has been out once when I wasn't home for a false alarm and they don't just smash down your door and scour the house for a fire. They'll check windows, doors, etc. to see if there's evidence of a fire and then proceed from there. Or at least that's been my experience. It would be wildly irresponsible and expensive if they just busted down doors every time a fire alarm went off. :)
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