2 Messages
Trouble setting up a secondary location
Could not add a second location to my current account. Talked with SS Service for over an hour then got hung up on. They could not get it to work???????????
2 Messages
Could not add a second location to my current account. Talked with SS Service for over an hour then got hung up on. They could not get it to work???????????
davey_d
Community Admin
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5.7K Messages
9 months ago
Hi @marv102445 ,
Sorry to hear that you had trouble. Normally the process should be as simple as going into the SimpliSafe app, navigating to the three-bar ☰ Menu on the top left, and selecting Install a New System.
Could you give us a bit more detail about where you got stuck? Particularly if you ran into any error messages. That may help us determine the next step.
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marv102445
2 Messages
9 months ago
App just did not handle setting up a second location under one account. Called Service and almost an hour and a half later got hung up on with no return call (they had our email and phone number). Called again on the next day, a Saturday (January 13, 2024), and they corrected it in ten minutes. All set now, thanks.
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