Wait times for customer service

I have had my system for about 9 months. During this time I have had to call customer service three times. Each and every time I have called the wait has for someone to answer has been over 40 minutes. These calls were for simple questions that could not be answered either on the web site or FAQ. Terrible that the wait times are consistently this long. So far no real problems with the system but seriously do not have hours to waist waiting for customer service. I there a better method to reach customer service!