‎Troubleshooting my wifi dropping issue? | SimpliSafe Support Home
 
Bluejay_22's profile

Thursday, March 7th, 2024 9:16 AM

Troubleshooting my wifi dropping issue?

I have been trying to troubleshoot a wifi issue I’m having with your system. Talked to Adam in higher tech support yesterday and he told me someone from the escalation dept will give me a call between 8-9am today, which never happened. On reaching out to customer support again, I was told that escalation dept can take 4-5 days to get back to me - is that a joke? You deal with security and it takes your company 3-5 days to get back to me on it. Troubleshooting would take additional time, I assume. Just wow!!
Also, your support people have an accent that’s very difficult to understand and they don’t even transfer to supervisors easily - like I’d to literally beg them to do that. I believe you have outsourced it to a third world country which is why this is happening. With this kind of experience from your customer/tech support, I would not recommend anyone to buy your products. Do better!!

Captain

 • 

6.2K Messages

9 months ago

@Bluejay_22 did your issue ever get resolved? If not, can you describe your WIFI setup, location of base, layout of house?

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.