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kristyramirezpro's profile

Wednesday, May 3rd, 2023 4:37 AM

0

Terrible Customer Service

SimpliSafe really needs to work on their customer service. A great start would be the company's representative communicating with each other BEFORE transferring phone calls.

Community Admin

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5.2K Messages

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70 Points

10 months ago

Hello @kristyramirezpro ,

We sincerely apologize for your experience. Looking into your account, the login you use for this Community doesn't seem to be associated with any service records, so I wasn't able to set up an escalation for you.

If you like, you can send me a direct message here with contact info, so I can set up a call. Or you can let us know what you had trouble with here and the Community can get the answers you need!

(edited)

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