Tech Support Call

Sorry you had that experience.  Perhaps the most i have ever been on hold was 12 minutes.  The least, 15 seconds.

No excuses for Support but things should be back to normal in about 2 weeks after the holiday rush.  My daughter's father in law called in today to activate monitoring on their new system I helped them install last week and got through in about a minute, but that was mid day.

Well tdoay is just unbelievable. Needed to set alarm to AWAY MODE, have the iphone app and it didnt work said "Device Connection Problems', then tried the website when I logged in the screen was blank,  sent them and email, voicemail and currently nearly 50 minutes on hold and still nothing. For some reason this happens frequently lately.  Considering cancelling since when you acrually need help their support is non-existent

Waited for over 30 minutes...finally simply left a voice message.

@Simplisafe mgt,

Ladies and gentlemen, its 2019.  Phone systems where customers can ask to be left in line and get a call back is common place. If you are not going to leverage technology to increase your support center's capacity, you can at least let customers request a call back so they can watch TV or have an adult beverage while waiting the 30 or 60 minutes for a support rep to free up.

Agree, there customer service has to be the worst and the only thing i can find wrong with them as of now but i tried calling the other day and was on hold for 30 min then it just hung up so i try again this time on hold for 20 min then it just hung up so i tried the next day 40 min then it just hung up, i have been looking at cove security and i tried calling them up and boom got straight through no problem and they answered all my questions, so simplisafe being as big as you guys are how about getting with the program and get more people to answer the freaking phone. If you were to look up all the reviews thats all it is no customer service

Funny, every time I have called I got right through, and got useful help.  So it is not that they are incompetent, just not consistent.