
Captain
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5.4K Messages
Google Site Search in Forums MIA!!
So, it's easier to keep track of and not get buried in the forums like everything else, I thought it would be prudent to start a separate thread on this. Easy for me, easy for Simplisafe to keep us posted on the progress they are achieving working on this issue.
For those customers not aware, Simplisafe removed the search function a few years back saying they were going to put up a new forum as part of a new Customer Resource Center. (CRC) Neither happened but they are reporting they are working on it now. Unfortunately, due to some changes from Google (and I am sure some action from SS but can't confirm it) Google Site searches don't work now either, and Johnny M has reported they are aware of it and will address it as soon as possible. This thread to provide timely, gentle reminders.
While the new Help Center is ok and has a search tool (go imagine), the forums have much more comprehensive information.
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Here's a short recap from another related thread I just make elsewhere.
Good morning, Johnny!! Today is Wednesday Sept 8th. Two weeks since you advised your crack team of web coders would start "as soon as possible" getting google site searches working again in the forums. By the way, in case you are wondering, I am like a dog with a bone on certain things, and this is one of them. Let's not be posting about this during Thanksgiving week 2023 please. Thanks!
For those customers not aware, Simplisafe removed the search function a few years back saying they were going to put up a new forum as part of a new Customer Resource Center. (CRC) Neither happened but they are reporting they are working on it now. Unfortunately, due to some changes from Google (and I am sure some action from SS but can't confirm it) Google Site searches don't work now either, and Johnny M has reported they are aware of it and will address it as soon as possible. This thread to provide timely, gentle reminders.
While the new Help Center is ok and has a search tool (go imagine), the forums have much more comprehensive information.
===================================================================================================================
Here's a short recap from another related thread I just make elsewhere.
Good morning, Johnny!! Today is Wednesday Sept 8th. Two weeks since you advised your crack team of web coders would start "as soon as possible" getting google site searches working again in the forums. By the way, in case you are wondering, I am like a dog with a bone on certain things, and this is one of them. Let's not be posting about this during Thanksgiving week 2023 please. Thanks!
hondaman88
Advocate
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113 Messages
2 years ago
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captain11
Captain
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5.4K Messages
2 years ago
Now if only Simplisafe develops and sells a "Hub" or whatever to connect my SS3 system to my Amazon Echo devices so I can turn on my nine lights duirng an alarm event, I will be finally done! BTW, outdoor camera working great, they really did a nice job on it, although a tad too expensive.
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davey_d
Community Admin
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4.8K Messages
2 years ago
If I had an update, I'd give it to you. I'm not a fan of not being able to search posts either. It only makes my job a little bit harder!
- Johnny M.
SimpliSafe Home Security
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worthing
Advocate
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606 Messages
2 years ago
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davey_d
Community Admin
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4.8K Messages
2 years ago
I have some news on this front. We started implementing changes to the website a week or so ago, and had been waiting for Google to start catching up (which can take a bit of time). The latest change seems to have done the trick, and search results are starting to show up again at last. It might still take a few days for more results to reappear.
- Johnny M.
SimpliSafe Home Security
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captain11
Captain
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5.4K Messages
2 years ago
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hondaman88
Advocate
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113 Messages
2 years ago
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captain11
Captain
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5.4K Messages
2 years ago
Here is a test: Simplisafe and Star Trek: great together.
Now I can do a search on Simplisafe and Star Trek. Will report back if and when it shows up on a google site search. As a past president said "Trust but verify". :-)
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worthing
Advocate
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606 Messages
2 years ago
Thanks for the update.
So I can manage my expectations, is this fix what you were referring to in https://simplisafe.com/forum/customer-support-forum/testimonials-reviews-and-suggestions/when-will-they-finally-u or is that referring to something else entirely?
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davey_d
Community Admin
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4.8K Messages
2 years ago
This is specifically about forum threads being blocked from Google search. So basically just fixing something that broke.
What I refer to in that other thread is a real, and much bigger update.
- Johnny M.
SimpliSafe Home Security
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