‎Declining Service Level | SimpliSafe Support Home
Skip to main content
 

jmchl

5 Messages

Declining Service Level

As a longtime customer, I recently logged into the SimpliSafe website to temporarily suspend my C.O.P. monitoring services.  However, SimpliSafe no longer offers a quick menu option for this service.  In addition, they do not have a "Support" menu when you log into your account.  I had to call a service number which took over 1 hour to respond (I assume, for they did not respond at the time of this post, it actually may be longer).

Has SimpliSafe gone corporate and unable to mange their growth?  All I want to do is suspend C.O.P.S. monitoring for a few months, but if now feels like I am trying to cancel a cable subscription!!  Their lack of support menu options appear as if they are evading their customers!

As a result, I actually withdrew my recommendation to a friend regarding SimpliSafe.  I do not want my reputation damaged!  I am disappointed with the current business model of SimpliSafe.  Did they get bought out by a larger company?

FYI, I am still listening to the looped music and voice prompt for customer service.  "Thanks for your call...you may press 5 at anytime to leave a message."

I will now be researching additional monitoring services.

Regards,

Less then enthusiastic customer.

Post

 • 

Updated 

2

10

0

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

jmchl

5 Messages

As a longtime customer, I recently logged into the SimpliSafe website to temporarily suspend my C.O.P. monitoring services.  However, SimpliSafe no longer offers a quick menu option for this service.  In addition, they do not have a "Support" menu when you log into your account.  I had to call a service number which took over 1 hour to respond (I assume, for they did not respond at the time of this post, it actually may be longer).

Has SimpliSafe gone corporate and unable to mange their growth?  All I want to do is suspend C.O.P.S. monitoring for a few months, but if now feels like I am trying to cancel a cable subscription!!  Their lack of support menu options appear as if they are evading their customers!

As a result, I actually withdrew my recommendation to a friend regarding SimpliSafe.  I do not want my reputation damaged!  I am disappointed with the current business model of SimpliSafe.  Did they get bought out by a larger company?

FYI, I am still listening to the looped music and voice prompt for customer service.  "Thanks for your call...you may press 5 at anytime to leave a message."

I will now be researching additional monitoring services.

Regards,

Less then enthusiastic customer.

0

0

jmchl

5 Messages

As a longtime customer, I recently logged into the SimpliSafe website to temporarily suspend my C.O.P. monitoring services.  However, SimpliSafe no longer offers a quick menu option for this service.  In addition, they do not have a "Support" menu when you log into your account.  I had to call a service number which took over 1 hour to respond (I assume, for they did not respond at the time of this post, it actually may be longer).

Has SimpliSafe gone corporate and unable to mange their growth?  All I want to do is suspend C.O.P.S. monitoring for a few months, but if now feels like I am trying to cancel a cable subscription!!  Their lack of support menu options appear as if they are evading their customers!

As a result, I actually withdrew my recommendation to a friend regarding SimpliSafe.  I do not want my reputation damaged!  I am disappointed with the current business model of SimpliSafe.  Did they get bought out by a larger company?

FYI, I am still listening to the looped music and voice prompt for customer service.  "Thanks for your call...you may press 5 at anytime to leave a message."

I will now be researching additional monitoring services.

Regards,

Less then enthusiastic customer.

0

0

jmchl

5 Messages

As a longtime customer, I recently logged into the SimpliSafe website to temporarily suspend my C.O.P. monitoring services.  However, SimpliSafe no longer offers a quick menu option for this service.  In addition, they do not have a "Support" menu when you log into your account.  I had to call a service number which took over 1 hour to respond (I assume, for they did not respond at the time of this post, it actually may be longer).

Has SimpliSafe gone corporate and unable to mange their growth?  All I want to do is suspend C.O.P.S. monitoring for a few months, but if now feels like I am trying to cancel a cable subscription!!  Their lack of support menu options appear as if they are evading their customers!

As a result, I actually withdrew my recommendation to a friend regarding SimpliSafe.  I do not want my reputation damaged!  I am disappointed with the current business model of SimpliSafe.  Did they get bought out by a larger company?

FYI, I am still listening to the looped music and voice prompt for customer service.  "Thanks for your call...you may press 5 at anytime to leave a message."

I will now be researching additional monitoring services.

Regards,

Less then enthusiastic customer.

0

0

jmchl

5 Messages

As a longtime customer, I recently logged into the SimpliSafe website to temporarily suspend my C.O.P. monitoring services.  However, SimpliSafe no longer offers a quick menu option for this service.  In addition, they do not have a "Support" menu when you log into your account.  I had to call a service number which took over 1 hour to respond (I assume, for they did not respond at the time of this post, it actually may be longer).

Has SimpliSafe gone corporate and unable to mange their growth?  All I want to do is suspend C.O.P.S. monitoring for a few months, but if now feels like I am trying to cancel a cable subscription!!  Their lack of support menu options appear as if they are evading their customers!

As a result, I actually withdrew my recommendation to a friend regarding SimpliSafe.  I do not want my reputation damaged!  I am disappointed with the current business model of SimpliSafe.  Did they get bought out by a larger company?

FYI, I am still listening to the looped music and voice prompt for customer service.  "Thanks for your call...you may press 5 at anytime to leave a message."

I will now be researching additional monitoring services.

Regards,

Less then enthusiastic customer.

0

0

captain11

6.7K Messages

@ jmchl  Did you post the same thing5 times by accident or on purpose?

On your other points,

-Simplisafe never offered an option at the website online to suspend monitoring.  You always had to call.
-Can you explain further what you meant by calling a service number that took over 1 hour to respond.  Do you mean for someone to answer the phone? Thanks

0

0

undeleted

1.2K Messages

I disagree.

I disagree.

I disagree.

I disagree.

I disagree.

0

0

captain11

6.7K Messages

LOL. Hmm, was your reply by accident or......

0

0

davey_d

Former Community Admin

 • 

5.7K Messages

@jmchl

Thank you for your feedback. I'm sorry that it took you so long to reach us when you called.

Just to clarify, if you are looking to cancel or suspend monitoring, or to take any action that changes your account, we do require that you give us a call at 1-888-957-4675 so that we can verbally confirm your Safe Word passcode. This has always been the case.

If you still need help, please let us know and we'll arrange for someone to reach out to take care of you.

Johnny M.
SimpliSafe Home Security

1

0

jeffjobe36

2 Messages

This number is useless. Can never get through when you need it. Customer service sucks.

0

mudslidemary1

1 Message

I have to agree about service.  I have also been a long  3  year customer.  Paid about 500 for the equipment and have upgraded to more sensors since then.  Today I went to my account to change the credit card information for by autopay.  Guess what, can't do that anymore  online.  Call SS and was told I have the wrong plan to be able to do that online.  I used to be able to do that online.  You would have to upgrade to the 24.99 a month service to be able to access that type of info online.  WHAT?  No one emailed, sent me a letter or gave me any kind of information that my services were going to be changed.  I guess they have become so big they don't have time for older customers anymore.  I mean everything is done online anymore.  Why should I have to call SS and be on hold to do simple things and why should my services that I signed up for at 19.99 a month be changed to a higher price to get the same service without any notice.  Just like cable, internet and all services anymore, get you in and then raise the price and give you less service.

0

0

davey_d

Former Community Admin

 • 

5.7K Messages

@mudslidemary1

Thank you for reaching out. I'm sorry to hear about this miscommunication!

Regardless of what Monitoring Plan you have active, you do have the ability to update your Credit Card online. On the new SimpliSafe Dashboard, you just need to head over to the Monitoring section from the ‚ò∞ Menu.

Johnny M.
SimpliSafe Home Security

0

0

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.

Related Conversations

  • 0

    0

Was this post helpful?