‎customer service | SimpliSafe Help Center

Monday, January 20th, 2020 4:10 PM

customer service

One day after I purchased the system I had an issue with the Base. I called customer service several times waiting 35-45 min each time before I hung up.
after the 4th call and waiting 46 min  I reached someone in technical service. I followed the individual directions for about e35 min but the base would not work. The technician said they would overnight another Baseand after 3 days I did not receive one.. I called back several time times before I reached someone and they told me the order was written for another base but not sent.

In my mind this raises the question how well the system works and can you trust their monitoring system.

I would recommend that others purchase a different system .

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2.2K Messages

3 years ago

Monitoring is done by a different company, C.O.P.S., and they have a very good reputation.
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